Withdrawal/Refund Policy

If after registering for a test you wish to withdraw (cancel) your registration, you may do so prior to 24 hours before the appointment. Log in to your account, click "Cancel," and follow the instructions provided.

If you cancel your test appointment at least 24 hours before your scheduled testing time, you will receive a full refund of your test fee. Your refund will be issued by Internet Testing Systems.

If you are absent from a test appointment that you did not cancel or reschedule at least 24 hours before your scheduled testing time, you will not receive a refund or credit of any kind.

Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.

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